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GARMIN台湾からの返信

ガーミン310XTの電源が入らない問題で問合せを行っていたのですが以下の内容で返信を頂きました。

冒頭は時計の裏の充電器の接触部分を消しゴムでこすって汚れを落とせ…のようなないようだと思うのですが、やってみても充電できないですね。てか充電器自体が悪いのか本体が悪いのかも判断がついてない状態ですが…。

修理の送付先を訊ねて送るしかないですね、やはり。

Thanks for contacting GARMIN corp. Your mail has been forwarded on to us from tw, Service.

I would be glad to help you with this. First, I would recommend rubbing a pencil eraser to the contacts on the back of the watch. This will help remove any discoloration; or build-up (visible or transparent) from the unit. Once this has been done, please press (and hold) the Mode and Lap/Resets buttons for about 10 seconds.

Then connect the device to the charging clip. Has the watch begun to charge again?

If so, let the device charge to 100%; then I would recommend making sure
it has the latest firmware loaded to it.

1.) Power ON the device
2.) Press MODE until you arrive to the Main Menu
3.) Highlight Settings and press ENTER
4.) Highlight About Forerunner and press ENTER
5.) If your unit software is not the most current version, please go to the following link to update the software:

https://buy.garmin.com/shop/store/downloadsAgree.jsp?product=010-00741-00&cID=142&pID=27335

*you will need to agree to the license agreement to proceed*

If the Garmin Communicator is installed, this webpage should recognize your device when the ANT Agent is connected to the computer.  Once your device has been found, press the Update Software button.  The update will first download to the ANT Agent and then, once a communication is established, transfer to the watch via the wireless signal.

If the Garmin Communicator has not been installed, please use the link provided on that page to load it to your computer. Once the update has been sent to the ANT Agent, please allow some time for the Agent and the 310XT to communicate and begin transferring the update file.
If your Forerunner 310xt does not work correctly after performing the soft reset, then I recommend performing a master reset.

You might try doing a master reset as the unit may have gotten some
corrupt data in it. This will clear out all data in the unit and reset
it to factory defaults and settings. You will lose all user information
(such as course, history, and workout data) that you have stored in your
unit. If you wish to save this information before resetting your unit,
you can save it to your computer using a PC interface cable and the
Garmin software. Following are instructions on how to perform a master
reset on your unit:

1. With the unit powered off and disconnected; press and hold the
following buttons: MODE + POWER.
2. You will then see a screen that says, "Do you really want to erase
all user data No/Yes?"
3. Choose YES.
4. After the master reset please place your unit outside so that it has
a clear view of the sky for 5 to 10 minutes so that the unit can acquire
new satellite almanac data.
If it does not respond, you will most likely need to get the device in to be serviced.  I will set up a Return Material Authorization for you. Please reply back with a copy of the sales receipt that shows the date of purchase if it is under one-year warranty. Thank you.

When replying to this message please be sure to include all previous correspondences.

Best regards,

Denise Ting
Marketing Department
GARMIN Corporation
Add: No.68, Zhangshu 2nd Rd., Xizhi Dist., New Taipei City 221, Taiwan (R.O.C.)
Tel: 886-2-2642-8999
Fax:886-2-2642-9099

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